Thank God the weekend is here... and to end the weekend, it's time to vent again. Last week was about things in the news, this week is about personal things. A great deal but not all of them are customer service related. Poor customer service by businesses is a pet peeve of mine. Here we go:
Verizon - Over a week ago, I called Verizon to report an issue with my phone. I had no dial tone. I could not make outgoing calls, nor could I receive them. Incoming calls went directly to my voice mail. So I called and reported the problem. They told me that I had to be at the house from 8 AM to 5 PM last Friday. So here I sat. At 4:55 PM I called Verizon as nobody showed up to fix the problem. They told me that I did not need to be here for the problem to be fixed and they were still working on it. They left me a voice mail saying the problem was fixed, but it wasn't. On Saturday morning, with still no dial tone, I called Verizon again. They said their computers were down and they could not see the status of my request. She said she would schedule an appointment for me and told me I needed to be here from 8 AM to 5 PM on Tuesday to have the repair made. I got a little pissed and said A) that I did that on Friday and nobody showed up and I resented having to waste an entire second day and B) the last person I spoke to said I did not have to be here to have it fixed and C) I was going to be returning to NYC from PA on Tuesday. She assured me I had to be here and scheduled the appointment for Wednesday. On Wednesday AM, someone did indeed show up and spent several hours outside working on the problem but told me before she left that the problem was down in the manholes and she would have to have her boss send other people out to to work on it. Wednesday night ended with yet no dial tone. Thursday AM, when I dialed my phone number to check my voice mail, the phone indeed rang. Problem solved. And it took only a little over a week to fix. Wonderful customer service.
UPS - While waiting for the Verizon person to show up last Friday, my doorbell rang. I went down to answer it thinking it was the Verizon person and instead it was the UPS guy. When I opened the door he mumbled something inaudibly and handed me the thing to sign. Being in a multi-resident unit, I asked who the package was for and he said... get this... "I am in the delivery business, not the business of knowing who it is for." Get that. Well, I fucking lost it. I said "Excuse me, but you are in the fucking business of knowing who you are delivering a package to. How would UPS like to know that you don't think that is your fucking business?" I then looked at the package and said "It's not for me. Do your business and find the fucking person it is for." I then shut the door. What an asstard. I then rapped on the landlord's door and told them they had a package.
Target - While doing my last minute Christmas shopping as I am always apt to do, I was at Target picking up some items there. I have a bit of a tradition of buying my Mom and sisters bath products as part of their gifts. I found some things, that together made a great gift and put them in my basket. When I reached the checkout the girl scanned one set of the items, Boots Body Butter in various scents, and it came up not on file. She then put on her blinking light calling for help and asked me to step aside while she got someone to look the price up. After waiting a bit a girl came buy, took the items and went off to find out the price. After what seemed like ten minutes she came back and said she could not find the price and asked if I wanted her to ask the manager. I said "yes." After what seemed like another five minutes she came back and said "we can't sell these to you because they aren't in our system." I was dumbfounded and pissed off. I was like "what?!" I was pissed because I had already had other things rung up that without those would not make sense and what were they doing with product on their shelf that they could not sell. She asked me if I wanted to talk to the manager she talked to and I initially said "no." But then after she walked away the woman behind me in line and the girl working the register both said I should speak to the head manager. So she was paged and came over. She explained that on Fridays Target deletes certain items from their system that they are no longer carrying and sometimes those things take a little while to pull from the shelf and that is why they could not sell them to me. I said that I understood but I also said that I had already gotten other things to go with them and have now waited about fifteen minutes to have the issue resolved and I was a little pissed. Finally someone who knows a thing or two about customer service. She told the girl behind the register to give them to me for $1.99, which would have been a significant discount. I thanked her and paid for my things. If only I would not have had to go through all of that to resolve the issue.
Retailers everywhere - Is it too much to ask retailers who carry a given product to also carry the products needed to use the product they are selling? What am I talking about? Well, as I posted earlier I got a coffee station for Christmas but needed a stainless steel frothing pitcher to be able to froth milk with it. It did not come with one. Over a period of days I went to Walmart, Target, Sears, Macy's, Starbucks, Home Goods, National Liquidators and hardware stores looking for the confounded thing. All of them carry the damn coffee machines but not one of them carried and most had no idea what a frothing pitcher was. Finally this afternoon I found one at BB&B but it was not convenient to get to BB&B. All this for a God damned egg nog latte. And then the fucking grocery stores were all out of egg nog. Grrrrrr. I finally found some and I have to admit, the latte was good. And my egg nog and milk were nicely frothed.